Privacy Policy

1. Information We Collect

We collect personal information that you directly provide to us to enable service matching and in-app communications:

• Account Registration: Name, email address, password, role selection (Customer or Provider), and verified phone number.
• Profile Data (Providers): Business name, hourly rates, service categories, professional descriptions, work photos, and location parameters.
• Location Information: GPS coordinates/city settings to enable distance calculation and show nearby providers on our marketplace.
• Communication Data: In-app chats, text messages, media attachments (images/videos uploaded to describe jobs), and WebRTC call metadata (timestamp, call duration). WebRTC audio/video call streams are peer-to-peer and are never recorded on our servers.

2. How We Use Your Information

We use the collected information for the following core business functions:

• Connecting Customers with local Providers in their geographic vicinity.
• Providing WebRTC audio/video calling, messaging, and push notifications.
• Preventing fraud, rate limiting API calls, and blocking spam or abusive accounts.
• Analyzing and optimizing application performance.

3. Sharing and Disclosing Data

Banda On Call respects your privacy. We do not sell your personal data to advertisers or third parties. Your information is shared only under the following conditions:

• Between Users: When a Customer contacts a Provider or vice-versa, their respective profile details (Name, Category, Location) are displayed to establish contact.
• Legal Disclosures: We may share collected records with Indian law enforcement agencies or regulatory authorities if requested under standard legal warrants, court orders, or applicable national security guidelines.

4. Data Retention, Social Media Content & Deletion Rights

We retain your registration information as long as your account remains active.

• User Account Data: Account registration data and personal profile info are protected under standard encryption protocols.
• User-Submitted Promo Videos & Social Media Content: Upon submitting promotional videos for business listings, users grant Banda On Call exclusive publishing, promotional, and managerial control over the video on official social media channels (such as YouTube, Instagram, Facebook). Sole authority to retain, promote, feature, unlist, or delete published social media videos belongs exclusively to Banda On Call, and customers do not possess deletion or recall rights once published. Refer to our Social Media Policy for complete details.

5. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon being posted on this webpage. Your continued use of the app after updates constitutes your agreement to the new policy terms.